Payment Policy

Accepted Payment Methods

Hilson Threads currently accepts PayPal as our primary payment method. Customers can conveniently complete their purchases using their PayPal account during the checkout process. We continuously evaluate additional payment options to enhance your shopping experience and may update this section in the future to include more methods.

Currency for Transactions

All purchases made through Hilson Threads are conducted in Malaysian Ringgit (MYR). The prices displayed on our website and the total amount charged at checkout will be processed in MYR. Please be aware that if you are using an international payment method, your bank or payment provider may apply additional currency conversion fees.

Secure Payment

Hilson Threads is committed to providing a safe and secure online shopping environment. All transactions are protected using Secure Sockets Layer (SSL) encryption. This ensures that your personal and payment information is securely transmitted and remains confidential throughout the payment process.

Shipping Policy Overview

We offer free shipping on all orders within Malaysia. Orders are processed within 1 to 5 business days and typically delivered within 7 to 9 business days, depending on your location. Our full Shipping Policy, which includes more detailed information regarding shipping timelines, methods, and conditions, can be reviewed at the following link: Shipping Policy

Return & Refund Policy Overview

Hilson Threads provides a 30-day return window for all products, accepting returns for both defective and non-defective items in new condition. Exchanges are also accepted. Returned items must be sent by mail using the return label provided, with Hilson Threads covering all return shipping costs. Refunds are processed within 10 business days. For full details, please refer to our complete Return & Refund Policy.

Privacy Policy Overview

Protecting your personal information is a priority at Hilson Threads. All data collected through our store is handled in accordance with our comprehensive Privacy Policy. We use industry-standard security measures to safeguard your information and will never share your personal data with third parties without your consent. You can read our full Privacy Policy.

Google Merchant Center Compliance

Hilson Threads adheres fully to Google Merchant Center policies. We maintain a transparent and compliant billing and checkout process, ensuring that all prices, charges, and terms are clearly presented to our customers. Our store is committed to providing accurate information and a trustworthy shopping experience in line with Google’s requirements.

Contact Information

We strive for optimal customer satisfaction. Should you have any questions about these Billing Terms and Conditions or any other aspect of our service, please do not hesitate to contact us. You may reach us using the contact details below or by submitting the contact form on our website. We aim to respond to all inquiries within 48 business hours.

Store Name: Hilson Threads

Email: info@hilsonthreads.com

Address: 18, Jalan Maarof, Off Jalan Tandok, 59100 Bangsar, Wilayah Persekutuan Kuala Lumpur, Malaysia.

Operating Hours: Monday to Friday: 09:00 AM to 17:00 PM (GTM+8)

Contact Form: Contact Page